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Delivery Representative Instructions

🔴 Instructions for Dealing with Delivery Representatives 🔴

##Very_Important_For_Online_Shoppers

The goal of these points is one: ensuring the seller does not bear delivery costs unjustly, and that the buyer remains free of debt until the Day of Judgment.

1️⃣ Their Time is Not Yours!

  • The representative is a busy person with a long list.
  • ❌ It is not permissible religiously or customarily to make them wait half an hour.
  • 👈 If you are not ready to receive at any time during the day.. simply #Do_Not_Order.

2️⃣ Timing and Route

  • The representative follows a route plan, and it is hard for them to tell you exactly when they will arrive until they are close.
  • They are more eager to deliver your order than you are (because it affects their rating and income), so they do not neglect or intentionally delay.

3️⃣ Your Right to Inspection (With Rules)

  • It is your religious right to inspect the order in front of the representative and refuse receipt (and the seller bears delivery) only in the following cases:
  • ❌ Missing items in the order.
  • ❌ Manufacturing defect.
  • ❌ Clear difference in the item.
  • ❌ Color completely different from requested.
  • (The representative doesn't care who pays, as long as they get their trip fee).

4️⃣ Fitting and Entering the House

  • 📌 Inspection inside the house or fitting is subject to prior agreement with the seller. If you didn't agree, you have no right to delay the representative for fitting.
  • 📌 The time counted against you starts from the moment the representative's car stops, not from when you go down. Every minute of delay is a right stolen from the next customer.

5️⃣ Didn't Like the Order?

  • If the order is intact and matching but you "didn't like it" or "changed your mind":
  • ✅ You must pay the delivery fee to the representative (unless the agreement was free shipping).
  • ⚠️ Always ask the seller: "If I refuse, what are the consequences?" to clear your conscience.

6️⃣ Full Readiness (Before Arrival)

  • When the representative calls, you must be:
  • ✅ Have the full amount in hand (don't say: wait for me to gather money, or take me to the nearest ATM).
  • ✅ Physically present at the location.
  • ✅ Ready to answer the phone (not answering or refusing without reason causes a loss to the seller, and this is a debt on your neck).

7️⃣ Apartment Residents

  • The representative does not go up to apartments (their car is full of goods and trusts, and time is tight).
  • 👈 You must go down to them, or inform the seller beforehand of your situation to arrange it.

8️⃣ Location and Parking

  • 📌 Do not send the location unless you are present there.
  • 📌 If you are on a main street where stopping is prohibited, agree with them on a safe point; do not expose them to a traffic fine because of you.

9️⃣ Communication and Emergencies

  • If the representative is late (they might forget due to pressure), remind them. And if you have to go out, inform them immediately.
  • Their arrival and your absence means a delivery loss for the seller.

🔟 Tipping.. A Trait of the Noble

  • The representative strives in heat and cold to serve you.
  • "Tipping is a trait of the noble", so honor the representative with what you can, for it is charity, lifting spirits, and appreciation for their effort, and Allah multiplies for whom He wills.

🔴 The delivery representative is your brother in Islam and an intermediary between us.. respect him, value his time, and help him finish his work safely.

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