Buying Policy & Buyer Rights

Rights and Duties of the Buyer Before and After Sale

#We are unlike any other page online...#If you are not ready to know us and read our instructions...#Do_not_buy_from_us

💯 Just as you read the manual for any device you buy or the ingredients of any food item... It is your duty to read the page instructions and know the people you will be dealing with ✌️

🔴🔴 The purpose of these instructions is to alert Muslims to the most common problems we face as an online store and to avoid falling into them, in accordance with the Prophet’s ﷺ saying: 'Religion is sincere advice'... and his saying 'The two parties to a sale have the option (to cancel the sale) as long as they have not parted. If they are truthful and disclose everything, their sale will be blessed, but if they conceal and lie, the blessing of their sale will be wiped out.'

1️⃣ Before Choosing the Order

The most important point in this section is the size of the set or model you intend to buy...
✅️ We write all the details of the model and its size in cm... All our models are free size (one size fits all), and we try them on more than one body type to see the largest size the set can accommodate without revealing body contours or being immodest....
✅️ So... if your weight is 50kg and you order a set that fits up to 100kg or 140kg, it is natural for it to be large, and you need to be used to loose-fitting clothes... We always ensure to ask sisters about their weight and height to advise them before selling, not to give them their exact size... because our goal is to spread modest clothing, not to aid in display (Tabarruj)....
✅️ We always ensure to photograph the models ourselves and inform the customer of the model's weight and height so she can see how it will look on her and compare herself to the model....
✅️ We do all the above because the sale is online... meaning we don't see you, we don't know your size or your way of dressing... and we don't send out any order unless we are sure you fully understand what you will receive....

2️⃣ Before Confirming the Order

We are a Da'wah based page, meaning we have no employees, representatives, or physical shop, nor anyone to help us prepare orders... Our profits are very symbolic, not exceeding 5% of the item's cost... and any order takes us about 15 minutes to prepare.
✅️ We check the item as much as possible and fold it neatly...
✅️ We write a colored invoice with the customer's details and order...
✅️ We put the order in our white page bag with our logo...
✅️ We seal the bag tightly so the order doesn't get lost with the delivery company....
❌️ Therefore, we do not permit anyone to order with the intention of just seeing, measuring, and returning it...
❌️ Or ordering more than one model and color to see what fits and returning the rest
❌️ Or not being serious about the order and canceling it after we have prepared it
✅️ Therefore, we have set a condition for anyone returning any item with the representative to pay 1 JOD service fee as compensation for our effort and time....

3️⃣ After Confirming and Before Receiving

✅️ Please read our previous post (🔴 Instructions for Dealing with Delivery Representatives 🔴), the goal of which is to know your rights and duties regarding delivery so you don't pay us delivery fees unjustly...
✅️ The most sensitive point is canceling the order after it has been prepared or sent with the delivery representative. Those in this case often end up being banned by us or having their future orders ignored unless their value is sent via wallet... in accordance with the Prophet’s ﷺ saying (A believer is not stung from the same hole twice)...
✅️ Not answering the delivery representative or postponing the order for several days then refusing to receive it also exposes the owner to a ban....

4️⃣ Upon Receiving and Before the Representative Leaves

✅️ You must check your full order including the number of pieces and required colors...
✅️ If you return anything with the representative after opening and unfolding it, it is your duty to refold it as it was and reseal the bag tightly... because clothes on the way back collect lint, dust, and smells, and surely you wouldn't accept receiving your order in this state.... So return it as you received it and fear Allah regarding us...
✅️ Previously, we had a home inspection and fitting service, but we canceled it due to the behavior of many, and Allah is the One whose help is sought.... Now inspection is in front of the representative only and there is no fitting service... We tell this to everyone who orders from us so they can decide if they want to confirm the order or not....
✅️ Read our post (🔴 Instructions for Dealing with Delivery Representatives 🔴)

5️⃣ After-Sales Service

We are the only ones with an exchange or return service, and we accept any excuse because the default in a Muslim is truthfulness, and this stems from our morals as Muslims and our dealing with everyone as brothers in Allah...
✅️ Any exchange or return must happen within 24 hours of receipt... meaning if your order arrives at noon or afternoon, you must inform us on the same day before dinner so we can do what is necessary... because the replacement needs until the next day to reach you....
✅️ We have added a 1 JOD service fee for returns or exchanges... in addition to 2 JOD delivery again because the representative will return to you and needs his payment... In short, if you return any order, you will lose 5 JOD: 2 JOD first delivery, 2 JOD second delivery, and 1 JOD service... so pay close attention to what you order and follow the instructions...
✅️ Based on the above, any late return or exchange requests are refused....
✅️ If a return request is based on challenging our credibility, thinking ill of us, or accusing us of cheating, it exposes the owner to a ban and we will not forgive them before Allah on the Day of Resurrection... because we opened a page to serve Islam and Muslims, not to laugh at you and consume your money unjustly....

🔴🔴 Finally: We encounter almost all the previous cases on a daily basis, and this is the summary of our experience with online orders... And Allah is the Grantor of success...

Buyer Rights & Duties Post Link